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What Happens After You Contact Us

A useful first call gives us the basics: where the property is located, what caused the damage if known, which rooms are affected, and whether water or sewage is still present. Tell us if anyone is occupying the property, if electrical equipment may be exposed, or if access is limited. These details help our dispatch team understand the situation before discussing next steps.

For non-emergency questions, you can use the form on this page and our team will receive the request through Resend. Include the best phone number and an optional email address so we can follow up. The form is intended for general inquiries; for an active sewage backup, standing water, or a condition that is getting worse, calling the emergency line is the fastest way to reach dispatch.

While waiting for guidance, keep children and pets away from affected areas, avoid touching contaminated water, and do not operate electrical equipment in wet locations. If you can safely stop the source, do so; otherwise leave the area undisturbed and wait for professional direction. Call (832) 345-3606 any time, day or night.

Information That Helps Us Understand the Loss

Before calling or submitting the form, note the type of property, the floor or room involved, the apparent source, and whether the water is clean, storm-related, or connected to a drain or sewer. Tell us about visible damage to floors, walls, cabinets, ceilings, or contents. It also helps to know whether the source has been stopped and whether anyone has already entered the affected area.

You do not need to diagnose the problem before reaching out. A short, accurate description is more useful than guessing about damage you cannot see. If you intend to contact an insurer, keep photos, receipts, and a simple timeline of the event. Coverage decisions belong to the insurance company, while our conversation stays focused on cleanup, drying, sanitation, and the condition of the property.

If you are contacting us on behalf of a tenant, customer, or another owner, include the name of the person who can authorize access and make property decisions. For commercial and multifamily locations, mention loading areas, elevators, gates, security desks, or restricted hours that could affect entry. Good access information helps the first conversation move from logistics to the condition that needs attention.